Robert Kausen taught individual executives and senior level teams how to access their innate high performance. The results were highly effective business relationships, communication that had impact, creative approaches to business challenges, and the virtual elimination of stress. Mr. Kausen was the author of the books "Customer Satisfaction Guaranteed", and "We've Got to Start Meeting Like This!" He created dozens of audio and video programs. Mr. Kausen designed innovative and successful programs for Fortune 500 companies, small entrepreneurships, and foreign governments.