Rick Tate is co-founder of ThinkIT, an international consulting and training firm, a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute for Management Studies. He is an internationally recognized expert on service quality, leadership development and organizational excellence.

Mr. Tate has authored many books, articles and training programs including the best-seller, Leadership and the Customer Revolution, Legendary Service, Frontline Service, World Class Customer Service and The Service Monkey.