Expert: John Goodman

John Goodman

John Goodman, Vice Chairman of TARP Worldwide. Since 1972, he has managed over 1,000 separate customer service studies and assessed the customer service and complaint handling systems of over 800 corporations and government agencies. His clients have included 3M, Xerox, Toyota/Lexus, American Express, Compaq, Citibank, AT&T, and MCI. Mr. Goodman graduated from Carnegie Mellon University with a BS in chemical engineering. He received an MBA from the Harvard Graduate School of Business Administration.